Shipping and Delivery Policy

Thank you for choosing Strawstopia for your sustainable living needs. Here, we are committed to providing high-quality reusable stainless steel straws and promoting environmental responsibility. To ensure a smooth shopping experience, please take note of the following order processing and shipping details:

Order Processing

Orders are typically processed within 3 business days (excluding weekends and holidays) after receiving payment confirmation. We aim to handle your orders promptly to get your sustainable products on their way to you.

Shipping Policy

We are delighted to offer local shipping, allowing us to reach customers in Malaysia. Please allow around 3 working days for us to carefully pack and dispatch your order to our trusted courier partner.

Estimated Delivery Times:

  • West Malaysia: around 3 days
  • East Malaysia: around 5 days

Shipping Fees

For our customers in Malaysia, we offer a flat rate shipping fee of RM5 for West Malaysia and RM8 for East Malaysia. For orders totaling above RM100 within Malaysia, we offer free shipping.

Self-Pickup Option

If you prefer to collect your order in person, you can select the self-pickup option. However, we kindly request you to wait for a confirmation email from our store before visiting our location for self-pickup.

Our address is as follows:

  • Kuchai Business Park, 3 Storey Unit, Kuchai Entrepreneur Park, Sri Petaling, 58200, Kuala Lumpur.

Tracking Your Order

Once your order is dispatched, we will provide you with a tracking number and order status via email within 3 working days (if applicable). This tracking number will allow you to monitor the progress of your shipment through the tracking portal.

Order Delivery and Acceptance

To ensure a successful delivery, please ensure that someone is available at the shipping address to receive the package. If no one is available during the delivery attempt, the carrier may make further arrangements for redelivery or provide instructions on how to reschedule or pick up your order.

We are delighted to serve you on your journey to sustainability. If you have any further questions or require assistance, please do not hesitate to contact our customer support team.

Thank you for being a part of the Strawstopia community!

Sincerely, The Strawstopia Team

STRAWSTOPIA
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